Frequently Asked Questions (FAQ)

Helping Hearts Fylde supports individuals and families across the Fylde Coast who are experiencing hardship, crisis, or uncertainty. Below you’ll find clear guidance on where to go for help and how we can support you.

  • Helping Hearts Fylde is a community-based organisation supporting people across Blackpool, Fylde, and Wyre. We provide practical support, advocacy, signposting, and crisis intervention for issues including housing, financial hardship, mental health, addiction, domestic abuse, and tenancy problems.

    👉 Contact us:
    🌐 https://www.helpingheartsfylde.co.uk
    📧 https://www.helpingheartsfylde.co.uk/contact
    📞 Visit our website for up-to-date contact details

  • We provide holistic, person-centred support, including:

    • Housing and homelessness advocacy

    • Financial hardship support

    • Benefit and grant applications

    • Mental health signposting

    • Addiction recovery support

    • Domestic abuse signposting

    • Tenant and housing rights advice

    • Crisis intervention and ongoing support

    All support is confidential, non-judgmental, and free.

  • If you are homeless, at risk of homelessness, or struggling with your housing situation, support depends on where you live.

    Blackpool

    • Blackpool Council – Housing Options

      • Emergency and temporary accommodation

      • Homelessness prevention

      • Housing register

      • Discretionary Housing Payments
        🔗 https://www.blackpool.gov.uk/Residents/Housing/Housing-advice-and-homelessness.aspx

    Fylde

    • Fylde Borough Council – Housing Advice

      • Homelessness support

      • Prevention services

      • Private tenancy advice
        🔗 https://new.fylde.gov.uk/residents/housing/

    Wyre

    • Wyre Council – Housing Options

      • Homelessness and housing advice

      • Housing register

      • Prevention services
        🔗 https://www.wyre.gov.uk/housingadvice

    How Helping Hearts Fylde Can Help

    We can:

    • Help you understand your housing rights

    • Support housing applications

    • Advocate on your behalf with councils

    • Signpost emergency accommodation options

  • The Discretionary Support Fund helps people on low incomes with emergency costs, such as:

    • Food and essentials

    • Gas and electricity

    • Furniture or white goods

    • Emergency living expenses

    Apply Through Your Local Council

    • Blackpool: https://www.blackpool.gov.uk/Residents/Benefits/Extra-financial-support.aspx

    • Fylde: https://new.fylde.gov.uk/benefits-and-support/

    • Wyre: https://www.wyre.gov.uk/benefits

  • The Household Support Fund is designed to help with:

    • Food costs

    • Energy bills

    • Essential household items

    • Support for families with children and vulnerable adults

    Access is managed through local councils and partner organisations.

  • If you or your children are experiencing domestic abuse, you are not alone.

    Emergency Support

    Local Support

    • Blackpool Coastal Housing (if applicable)

    • Fylde Coast Domestic Abuse Services

    • Local refuge and outreach services via council housing teams

    If you’re in danger, call 999.

  • NHS Mental Health Services

    Community & Peer Support

    👉 Helping Hearts Fylde can:

    • Help you access referrals

    • Signpost crisis and non-crisis services

    If you are in crisis:
    📞 NHS Mental Health Crisis Line: 0800 953 0110

  • Support is available for:

    • Alcohol dependency

    • Drug use

    • Prescription medication issues

    • Gambling addiction

    Local Services

    👉 Helping Hearts Fylde can:

    • Help you access local services

    • Provide ongoing encouragement and advocacy

  • If you are:

    • Facing eviction

    • Experiencing disrepair

    • Struggling with rent arrears

    • Having issues with a landlord

    Get Advice From:

    👉 Helping Hearts Fylde can:

    • Explain tenant rights

    • Help prevent eviction

    • Advocate with housing providers

  • You can contact us directly:
    🌐 https://www.helpingheartsfylde.co.uk
    📧 https://www.helpingheartsfylde.co.uk/contact

    We support individuals across Blackpool, Fylde, and Wyre.